Security Contract/Operations Manager

Job Overview
Clover Phoenix is looking to hire a Security Account Manager responsible for the day-to-day operations of assigned client sites. This role involves hiring, training, and managing security staff, building and maintaining client relationships, and ensuring the delivery of high-quality security services. The Security Account Manager will play a key role in supporting our mission to provide exceptional security solutions that protect people and property.

Responsibilities
- **Supervise Daily Operations**: Oversee the daily security operations at assigned client sites.
- **Team Management**: Manage a team of security officers, site supervisors, and/or shift supervisors, including hiring, scheduling, payroll, training, coaching, development, and support.
- **Client Relations**: Build, improve, and maintain effective relationships with clients and employees.
- **Operational Support**: Coordinate necessary support services to meet or exceed financial and operational goals and provide quality customer service.
- **Reporting and Compliance**: Ensure all required reporting and contract compliance requirements are met.
- **Communication**: Maintain regular communication with clients regarding issues or program updates.
- **Issue Management**: Handle any escalated security issues or emergency situations appropriately.
- **Staff Development**: Develop staff through performance management, coaching, counseling, training, annual formal evaluations, and recognition.
- **Policy Communication**: Communicate policies, company announcements, and job openings to staff.
- **Training Coordination**: Coordinate and/or conduct site-specific training, client-specific training, and annual refresher training for security personnel.
- **Inventory Management**: Manage uniforms, equipment, supplies, and vehicles used at the accounts, maintaining appropriate inventories and maintenance checklists.
- **Client Satisfaction**: Proactively communicate with clients to understand and meet their needs, ensuring complete customer satisfaction.

Qualifications
- **Education**: Four-year degree in Criminal Justice, Business Administration, or a related field preferred.
- **Experience**:
- Previous contract security, facilities management, military, or law enforcement experience.
- At least two years of business management, operations, or supervisory experience (depending on the size/scope of the client).
- **Skills**:
- Ability to develop and grow customer relationships.
- Experience in hiring, developing, motivating, and retaining quality staff.
- Outstanding interpersonal and communication skills.
- Ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements.
- Previous payroll, billing, and scheduling experience preferred.
- **Competencies**: Staff management, financial management, integrity, problem-solving, conflict management, time management, customer focus, timely decision-making, motivating and directing others, and drive for results.
- **Licensing**: Licensed by the State of Texas Department of Public Safety.

Additional Information / Benefits
- This is a 1099 contract position with no insurance benefits.
- Clover Phoenix is a tobacco-free workplace.
- Clover Phoenix is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Join Clover Phoenix to provide superior customer service while maintaining a great work environment.

Requirements